ISV Database Support

ISV support: Quantix have tailored both their Oracle and SQL Server Support and Managed Service solutions to meet the needs of Independent Software Vendors. Our ISV support packages work across all vertical markets and are designed to assist in the delivery of database optimisation, reliability, security and licensing which is typically not a core skill set for application vendors.

Primarily our ISV services takes on two basic forms:

Managed Services:
Quantix provide flexible support services to fit around the ISV partners internal skills. As such, Quantix can deliver either bespoke support services on an individual client basis or as an “umbrella” type agreement whereby Quantix are used as an escalation point for database related support issues for any end-user client. With both options, the Quantix support services enable the ISV internal resources to focus on the application specific support requirements.

Consultancy Services:
The Quantix consultancy services are available to help cope with any peaks in project load or to cover any skills gaps. As Quantix has a sizable team of experienced consultants, we’re available for any pieces of work from ad-hoc days through to longer-term project delivery. The consultancy services are flexible and available for the ISV to use as and when required.

ISV’s benefit from our support packages in the following ways:

• 24*7 access to database support
• Reduced database support costs and time
• Flexible/scalable support options
• Access to both highly skilled Oracle and SQL Server consultants
• Address high level Oracle/SQL Server support issues
• Improved customer service
• Cross platform expertise
• Reduce support calls

In December, we are currently offering all new ISV clients 60-days free Oracle or SQL Server database monitoring for up to 3 clients. When talking to us please quote: web-ISV1.

Quantix have achieved the highest level of accreditation from both Oracle (Certified Advantage Partner) and from Microsoft (Gold Partner) though our vast pool of DBA resource. This gives ISV’s the assurance they need to know that their client’s database and mission critical systems are being supported by one of the most pro-active and advanced database support center in the UK.